infinity2 upgrade but no change in speed.

[skelf23]

Hi all,

 On the 6th of this month I was upgraded from infinity 1 to infinty 2 and was told my speed should increase to at least 48mb from the 37mb on Infinity1. The connection seems to drop occasionally too.

I have HH5 connected to the only connection plate in the house (one on left) Changing microfilters makes no difference.  

Here is the stats from my Hub:

1. Product Name: HomeHub5

2. Serial number: +076284+1435012935

3. Firmware version: v0.07.06.09028-BT (Type B) Last updated 30/10/2016

4. Board version: 01

5. VDSL uptime: 0 days, 05:00:33

6. Data Rate: 7616 / 40148

7. Maximum Data Rate: 7616 / 46112

8. Noise Margin: 6.0 / 4.8

9. Line Attenuation: 21.9 / 22.6

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 59.1 MB / 535.7 MB

12. Broadband username: bthomehub@btbroadband.com

BT Broadband Availability checker :

Any help would be much appreciated, Thanks 🙂

[Webby]

You need an engineer visit.

[skelf23]

Thanks Webby, do you think i need an engineer visit because of the faceplate or is it something to do with the attenuation?

Thanks, Ian.

[Webby · Accepted solution]

You have no function to test into the test socket and you're getting below the minimum expected speed.

[skelf23]

OK Cheers

[TimCurtis]

I doubt there was any point being upgraded to Infinity 2 at extra cost to you when BT only advise speeds of 48mbs.

Recontracting for a year on Infinity 1 should get your connection reset to 55/10 which is more than your line is probably capable of.

[Webby]

The line has the potential of 70meg, so if the OP wants/needs more speed then it is worthwhile.

Also, some of the recontract deals for Infinity 2 are the same price as Infinity 1.