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missmouse
Contributor
540 Views
Message 1 of 5

infinty has dropped to 10Mb/s

signed up for infinity, got everything , checked my speed - 50.1Mb/s, was happy! Now after 3 days its dropped to 10 Mb/s! Thats slower that my ADSL connection was! Should I just cancel the contract? Seems its just a scam1 they turn up your speed for a few days then cut it back but charge more cash! - Not happy!

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4 REPLIES 4
Webby
Distinguished Sage
536 Views
Message 2 of 5

Re: infinty has dropped to 10Mb/s

There's no scam.

Can you post the connection stats from your home hub?

Are the speeds only slow in the evening?
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missmouse
Contributor
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Message 3 of 5

Re: infinty has dropped to 10Mb/s

connection stats/ Whats that? A screenshot of the speedtest?

BTW, we were promised a min speed of 50Mb so if its only 10 Id call that a scam! I was getting 15 from my HH4 ADSL deal!

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john46
Distinguished Sage
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Message 4 of 5

Re: infinty has dropped to 10Mb/s

the connection information shown in your hubs management pages
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Webby
Distinguished Sage
487 Views
Message 5 of 5

Re: infinty has dropped to 10Mb/s

It's not a scam.

There's a fault or network congestion.

Do you honestly think a company the size of BT and how strictly regulated the industry is that they'd "scam" customers?
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