Would be very grateful of some proper help, with BT actually doing something....please.
My parents have broadband which, in the last few months has been an intermittent service with the hub regularly flashing orange. I contacted BT on the afternoon of April the 1st and was promised a replacement hub to see if that made any difference. It didn't arrive that following week, so I contacted them again...an apology and a promise that it would be with them the following day. No sign. Calls have been made, the line has been 'flushed' and worked for a short while, although this may be a coincidence. There is still no sign of the new hub that was promised, and there are still ongoing issues with the service despite messages on chat, and regular calls. I have put on my hub on their line (which works fine) and they are still having issues. For the amount of money they pay, they should get a working service, or at the very least a company that appears to try and fix issues when they occur.
If you have a noisy phone line it needs reporting on 151. Do not mention broadband, just noise on phone line.
Due to all the disconnections/resets you are in a banded profile hence the very low speed and nothing you do makes any difference. Until you get the noisy line repaired your are not going to make any improvement in your conenction speed. So need to phone 151 and get engineer visit - probably after you have done quiet line test from test socket to make sure problem is not on your side of test socket to avoid being charged for visit