cancel
Showing results for 
Search instead for 
Did you mean: 
staking
Contributor
1,636 Views
Message 1 of 14

internet connection cutting out at random - orange light on bt home hub

Today my bt home hub has been cutting out at random, (orange light would light comes on for about 20secs, then turns blue again)

 

has happened 4 times or so today.

 

Ive tried restarting the home hub, this works but still cuts out after a random time.

 

The openreach modem was replaced by bt a few weeks back, (faulty)

 

also noticed some webpages seem slow to load

0 Ratings
13 REPLIES 13
SpencerJ
Contributor
1,632 Views
Message 2 of 14

Re: internet connection cutting out at random - orange light on bt home hub

I have had exactly the same thing, start late morning.... when i type a web address it seems to take ages to "connect" to the page. The some pages load very slowly. My modem has also reset maybe 10 tens, a few of them were 3 or 4 mins apart, longest was about 30 mins apart. Last reset was 10 mins ago.

0 Ratings
Highlighted
staking
Contributor
1,630 Views
Message 3 of 14

Re: internet connection cutting out at random - orange light on bt home hub

bt called me back and done a line test, and apperantly there is a line fault??, and the bt engineer is coming out tomorrow afternoon.

im in northern ireland co.down btw.
0 Ratings
SpencerJ
Contributor
1,626 Views
Message 4 of 14

Re: internet connection cutting out at random - orange light on bt home hub

hmmm well im in essex, near london and did a online line check and nothing found....

0 Ratings
staking
Contributor
1,616 Views
Message 5 of 14

Re: internet connection cutting out at random - orange light on bt home hub

its getting worst now, i just logged at the bthomehub went to 3mins then cut me off, took around another 3mins to for it to connect again.

not good !
0 Ratings
SpencerJ
Contributor
1,613 Views
Message 6 of 14

Re: internet connection cutting out at random - orange light on bt home hub

I thought we had the problem but im not sure now to be honest...

0 Ratings
staking
Contributor
1,610 Views
Message 7 of 14

Re: internet connection cutting out at random - orange light on bt home hub

im thinking its my homehub is giving up.
(the modem lasted only 3months!)

maybe the bt engineer will replace it with the new bthomehub 3
0 Ratings
SpencerJ
Contributor
1,601 Views
Message 8 of 14

Re: internet connection cutting out at random - orange light on bt home hub

didnt even realise there was a HH3 to be honest.... lol

0 Ratings
staking
Contributor
1,594 Views
Message 9 of 14

Re: internet connection cutting out at random - orange light on bt home hub

from 5pm things seem to be ok again

0 Ratings
Starman
Aspiring Expert
1,587 Views
Message 10 of 14

Re: internet connection cutting out at random - orange light on bt home hub


@staking wrote:
maybe the bt engineer will replace it with the new bthomehub 3

 

I was under the impression that the OpenReach Engineer is only responsible for the Modem and that BT deal with the HomeHub.

 

 

----
BT Infinity (EASTF) 58.93/15.94 Mbps [IP Profile: 60.8/20 Mbps] using Openreach Modem & Billion BiPAC 7800N

0 Ratings