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rustygoat
Contributor
1,158 Views
Message 1 of 13

internet crashing when its weather is wet

hi folks

this has been on going for years, whenever i rains or the snow melts my internet crashes, event log shows "PPP LCP Send Termination Request [User request]" yesterday I had 50 crashes the day before 20, the day before 31,

had BT engineers out a few times last year and they changed the wiring in my home, then thw wire from home to first connection box (on the pole) still as soon as we get a good deal of rain the internet starts to crash again

had BT engineer out last week told him all this, He tested/monitored the line for 10 mins then got interleaving (said it was a software form of smoothing) put on line, still crashing, so got a BT enginner booked this coming Thursday

I've started a log now of times and general weather conditions to show the BT engineer (not that I think he will be intrested )

when the ground was frosty on saurday there was no crashes but around 1hr after it warmed up and frost melted away the crashes started

Sunday was the same we had snow on the ground, around 12pm it was melting away at 1327 I started getting internet crashes

when you are watching TV over IPTV ( streaming) and a crash lasts up to 2 mins before link back up that's a long time in a football match

I've tried both BT HH4 & my Netgear router but still get these crashes, using the netgear router I can link it up with router stats and get readout of data there is no slow/fast build up/drop of noise it just drop off a cliff to 0 then back up to normal

is there anything else I can do from this end ?

the weather now is dry, and I've had no faults simce 0549 near 3 hrs, but as soon as its wet it will come back

I've got the BT enginerr coming out so posting I've not posted my router stats as I'm just asking is there anything else i can do

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12 REPLIES 12
Boudges
Aspiring Expert
1,145 Views
Message 2 of 13

Re: internet crashing when its weather is wet

have you tried comparing adsl stats when connected to the test socket and when connected to the master socket? if you get better snr and sync speeds then it might be worth getting a new nte5 faceplate. Other than that im not sure what to suggest. Wet weather causes dampness which is deteriorating the signal

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john46
Distinguished Sage
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Message 3 of 13

Re: internet crashing when its weather is wet

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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rustygoat
Contributor
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Message 4 of 13

Re: internet crashing when its weather is wet

i can get the router stat, I done that and posted them lots of times (

(67467.110000) DSL noise margin: 22.90 dB upstream, 12.00 dB downstream

(67466.640000) DSL line rate: 447 Kbps upstream, 13015 Kbps downstream )

 

also done it via BT speedtest ,

I understand how the speed is cut when the line crashes etc, that is not a probelm, the probelm is why does it crash,

over the years when we get heavy rain out snow starts to melt my internet crashes (eg yesterday it crashed 50 times each time taking 2-3 mins to restore itself, yet today no rain snow melted away not one crash,

friday crashes from 0830 to 1pm then nothing until 8.30pm when it was raining again and it crashes all night

saturday morning we had a hard frost which stayed until 1230pm, then around 1.26 i start getting crashes uptil later saturday night

this has been happening for a few years now, it suggests to me (as an electrical engineer) that water is getting in a joint/connections or the cable, whatelse could it be, it appears to happen each time we have damp/wet conditions, that is why in the summer with no rain my internet is very good

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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 13

Re: internet crashing when its weather is wet

from your description it certainly sounds like water ingress on your connection but getting an engineer out when it's raining so he can see fault first hand is pot luck



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rustygoat
Contributor
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Message 6 of 13

Re: internet crashing when its weather is wet

for any intermittant fault its going to hard to find, and sometimes it comes down to replacing kit or connections until fault no longer happens

 

here is a sample of the event log from this morning

06:06:31, 19 Jan.

(15799.130000) ETHoA is up -​ VPI: 0, VCI:35

06:06:31, 19 Jan.

(15799.130000) DSL is up

06:06:30, 19 Jan.

(15798.130000) DSL noise margin: 25.60 dB upstream, 6.00 dB downstream

06:06:29, 19 Jan.

(15797.660000) DSL line rate: 446 Kbps upstream, 22292 Kbps downstream

06:06:17, 19 Jan.

(15784.830000) CWMP: session closed due to error: No response

06:06:17, 19 Jan.

(15784.810000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

06:06:17, 19 Jan.

(15784.800000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

06:05:46, 19 Jan.

(15754.380000) CWMP: session closed due to error: No response

06:05:45, 19 Jan.

(15752.830000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

06:05:45, 19 Jan.

(15752.820000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

06:05:44, 19 Jan.

(15752.410000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

06:05:40, 19 Jan.

(15748.550000) DSL is down after 18 minutes uptime

06:05:40, 19 Jan.

(15748.550000) ETHoA is down after 18 minutes uptime

06:05:40, 19 Jan.

(15748.200000) PPPoA is down after 17 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]

06:05:36, 19 Jan.

(15743.910000) PPP LCP Send Termination Request [User request]

05:57:22, 19 Jan.

OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [86.146.182.180]:49818-​>[64.186.176.170]:443 on ppp0)

05:54:13, 19 Jan.

IN: BLOCK [16] Remote administration (UDP [184.105.139.67]:59423-​>[86.146.182.180]:161 on ppp0)

 

05:47:34, 19 Jan.

(14662.270000) ETHoA is up -​ VPI: 0, VCI:35

05:47:34, 19 Jan.

(14662.270000) DSL is up

05:47:33, 19 Jan.

(14661.270000) DSL noise margin: 25.90 dB upstream, 6.00 dB downstream

05:47:33, 19 Jan.

(14660.800000) DSL line rate: 446 Kbps upstream, 22008 Kbps downstream

05:46:56, 19 Jan.

(14624.230000) CWMP: session closed due to error: No response

05:46:56, 19 Jan.

(14624.210000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

05:46:56, 19 Jan.

(14624.200000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

05:46:26, 19 Jan.

(14593.790000) CWMP: session closed due to error: No response

05:46:24, 19 Jan.

(14592.050000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

05:46:24, 19 Jan.

(14592.040000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

05:46:23, 19 Jan.

(14591.630000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

05:46:20, 19 Jan.

(14587.770000) DSL is down after 10 minutes uptime

05:46:20, 19 Jan.

(14587.770000) ETHoA is down after 10 minutes uptime

05:46:19, 19 Jan.

(14587.410000) PPPoA is down after 10 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]

05:46:15, 19 Jan.

(14583.210000) PPP LCP Send Termination Request [User request]

05:36:15, 19 Jan.

(13982.840000) CWMP: session completed successfully

 

 

as you see a common event is the PPP LCP, which i read was sometimes put down to a BT Hub probelm, but i get crashes when i use my netgear DGND3300, I've there are better router that are less senseative

from 0515 to 0641 this morning I've had 11 crashes, going to be a hard internet morning for me

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imjolly
Distinguished Sage
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Message 7 of 13

Re: internet crashing when its weather is wet

if you are still getting that number of drops in conenction is there anything electrical that starts/comes on at that time

 


interference causes

 

 

 



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rustygoat
Contributor
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Message 8 of 13

Re: internet crashing when its weather is wet

i've thought about that, but nothing on at the moment and still dropping out had 30 crashes this morning about 10 between 4am- 8am, nothing then until 0927 (as frost was melting )  20+ since then and its just noon,

tried to tie it in with neighbour's electrical demands but again can't tie anything to the times

 

 

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rustygoat
Contributor
1,095 Views
Message 9 of 13

Re: internet crashing when its weather is wet

does anyone know what " PPP LCP Send Termination Request [User request]" is all about ?

it always comes before a crash, but why

I assume its software on the Hub that see's too much noise but is it ?

can it be tweeted a bit ?

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imjolly
Distinguished Sage
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Message 10 of 13

Re: internet crashing when its weather is wet

this has been raised  a few times before - try using the search facility

 

here is one large thread  https://community.bt.com/t5/BT-Infinity-Speed-Connection/PPP-LCP-Send-Termination-Request-User-reque...



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