Three weeks ago today i had noisy line fault fixed.
The line fault was causing my broadband to restart at least once every day and this probably went on for about two weeks before it got fixed.
Before the problem was fixed my speeds were roughly 75 down & 17 up wired.
Even though i`ve had two previous line faults in the last year, they never seemed to affect my broadband speeds, but this time...
1. Best Effort Test: -provides background information.
2. Upstream Test: -provides background information.
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
As i have said, the line fault was fixed three weeks ago so i just left it in the hope it would pick up again after 10 days or so.
The HH3 has reset itself at least twice in that time (don`t know about the white open reach box) but the speeds have not come back.
The upload speed will not go faster than 0.74 even though i used to get between 15 & 17 easy before.
i`m on the 80 down - 20 up package and the green box is no more than 30 metres from house.
Can anyone help or advise?
In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and try some more speedtests. To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username email@example.com and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
You can try a factory reset first, see if that fixes it
The speedtest from the open reach modem was roughly the same as from the HH, shall try a factory reset next.
I take it i report as a broadband fault not phone line fault?
Sorry, had plenty of phone faults through the years but never a broadband one, just want to make sure i report it to the proper place.