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maddie123
Contributor
642 Views
Message 1 of 12

ip profile stuck

hi there,

 i'm asking for assistance from the one of the mod, i have purchased a new hub after having problems with keeping a stable line due to long line. since puchasing the new hub i have had good connections until a few days ago when in the middle of the night my noise margin dropped to 3 and caused my connection to fail.

Since then my line has stablised but my ip profile seems stuck at 135kbps and my noise margin isn't dropping below 9, could one of the mods check to see if they can increase my ip profile and lower my noise margin.

stats are as follows,

many thanks

 

Download Speed

 

125 Kbps

 

  

 

0 Kbps

250 Kbps

  Max Achievable Speed

 

Download speed
  
  
   
   
   
   
   
   
   
   
   
   
   
   
  
  
  
 
  
  achieved during the test was - 125 Kbps

  For your connection, the acceptable range of speeds
  
  is 50-250 Kbps.

  Additional Information:

  Your DSL Connection Rate :2048 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)

  IP Profile for your line is - 135 Kbps

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
633 Views
Message 2 of 12

Re: ip profile stuck

your noise margin dropping to 3db should not cause the router to rest.

 

did you find the cause of the noise on your line?  is it still there?

 

is the connection time in your router stable and 3 days+?



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maddie123
Contributor
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Message 3 of 12

Re: ip profile stuck

hi there,

i can't hear any noise on the line and have done the usual tests but my n.margin is still 9,

i have had a stable connection for 1 1/2 days, i know it's not the usual 3 days but i have noticed in the past that my profile has risen without having to wait 3/5 days.

thanks for response

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Distinguished Sage
Distinguished Sage
625 Views
Message 4 of 12

Re: ip profile stuck

then just keep checking using btspeedtester if your profile does not take the long 3/5 days route.

 

thought it would have changed by now though if connected 1+day



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maddie123
Contributor
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Message 5 of 12

Re: ip profile stuck

exactly imjolly,

thats why i think it could be stuck, i   have been checking on the btspeedtester and will continue to do so thanks.

shall i mail the mods?

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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: ip profile stuck

you can email the mods as it wll take a few days to respond and your profile may well have corrected itself by then but if not you will have mod contact



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raymie67
Expert
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Message 7 of 12

Re: ip profile stuck

mods are on http://bt.custhelp.com/app/contact_email/c/4951

 

They can confirm if your profile is stuck by comparing the RAS value to what you see on speedtester.

 

Seems to me that this is happening more often at the moment, happens to me know as well but ony for the last month or so.

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Distinguished Sage
Distinguished Sage
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Message 8 of 12

Re: ip profile stuck

thanks raymie67 I forgot the mod linkSmiley Sad

 

Not sure I agree  there are more profiles getting stuck I think it is more that customers are now no longer prepared to wait the 3/5 days it can take for a reset - been there and got the t-shirt

 

This I think is the reason for the new profile system of 88.2%



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maddie123
Contributor
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Message 9 of 12

Re: ip profile stuck

ok,

funny that you should say it seems to be happening more often, maybe bt need to think about allowing us to determine our own ip profiles,

Don't know if thats possible but i have heard that other isps allow their customers the freedom to choose whats best for their own connections.

many thanks

 

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raymie67
Expert
608 Views
Message 10 of 12

Re: ip profile stuck

And speaking just for myself my profile was not sticking say a month ago and now does (at least the last few times it was meant to change). Sticking was confirmed by mods, was confirmed as RAMBO issue and last info I got was that while the RAMBO profile was reset they did not believe that wholesale had fixed any actual cause of the sticking.

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