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Aspiring Contributor
260 Views
Message 1 of 5

ip profile

Hi,

 

Can someone form BT please rest my ip profile. Before anybody says anything I have waited 11 days and still no increase.

 

Up until recently i was getting between 4 and 5 Mb/s but now only getiing just over 3.

 

Line state:Connected
Connection time:11 days, 17:59:13
Downstream:3.594 Mbps
Upstream:448 Kbps

 

When i was with plusnet they did not mind resetting my profile and they found a way so it would not rest all the time which has been fine until some work down the road which replace some telephone lines which reset my profile.

 

So if a BT employee could do it.

 

thanks

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4 REPLIES 4
Distinguished Sage
253 Views
Message 2 of 5

Re: ip profile

I have asked a forum moderator to help you they will post their contact link here
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Moderator
Moderator
247 Views
Message 3 of 5

Re: ip profile

Hi @musicman1967,

 

We should be able to do this for you. You can reach us by clicking on my user name and then on contact the mods.

 

Thanks

 

DanielS

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Aspiring Contributor
241 Views
Message 4 of 5

Re: ip profile

Thank you for your quick response.Smiley LOL

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Aspiring Contributor
236 Views
Message 5 of 5

Re: ip profile

Have sent you a message

 

Your enquiry reference number: 160908-******

 

thanks

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