Is that all the lights?
If so, it could be a faulty hub. Also it could be faulty equipment connected to the hub (by ethernet)
Unplug everything connected and then monitor the hub - if all the lights still go out then report it to BT as a faulty hub.
If it remains on, you need to track down what's causing it.
Yes. all the lights suddenly turn off and no internet connection on my pc. at the moment I am connected my pc with Ethernet connection to ( GIge 4 Port ) . I been told that you connected your cable to Gige4 port will give you a faster speed!!! is it correct?????
the Hub light will sometime turn itself off then back on instantly!!
which is not right.
And if you disconnect all cable connected devices? Though I'm 99.99% sure it's the hub - the PSU's also fail.
The GigE port - you won't get any faster than the speed your BB is running at
Call BT and ask for a replacement
Don't worry, there has been some changes made recently(ish) and apart from my promised call back, still waiting BT, the customer service staff aint been that bad.
Calling them is the quickest way, just explain the power light going off and they can't really do anything else except replace the hub. You could give the mods a nudge, but you'll be waiting for up to 3 days for a reply.
Which ever option you decide, they should post a new one out and also send a returns bage for the old one.
PSU - power supply unit (the black 'box' that plugs in to the wall and the other end plugs in to the hub).
I just called BT up and the person I spoken to seem to be quite helpful and understanding ! he very quickly said the same as you when I told him what's happening to my hub and he order a new Hub to be send to me this week : )
#Thanks for your advise. and hopefully the new hub will work perfectly !
Hi Kit Kat,
Make sure that a £6 delivery charge doesn't appear on your bill - I am waiting for the next bill to see if my £6 has gone!
all the best