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Aspiring Contributor
Message 1 of 3

keep being disconnected from Online Games

I keep being disconnected from xbox live randomly.

This only started about 3 weeks ago.

I contacted Chat support who were about as much use as a chocolate teapot,and told me everything is fine,but when i asked if they could send me out a new router(one i have is original one from 2/5 years ago)they went all defensive and said they have escalated my issue to Level 2!!!!! whatever that is supposed to mean!!!

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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: keep being disconnected from Online Games

are you using wired or wireless?


are you using modem and hub or hh5?


are you dropping internet conenction or just connection from device to router?

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Message 3 of 3

Re: keep being disconnected from Online Games

Try connecting Xbox with an Ethernet cable and see if that makes a difference or not. Also when you contact BT, ask if they could see drops on the line via RRT or Radius log check. Also on laptop or PC connected with an Ethernet do a ping test ( ping -t) and check if you could see the packets dropping or not. Depending upon whether you have ADSL or Fibre , Interleaving or errors on the line could also effect. Hope this helps.
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