Over the last few days I keep losing my internet connection, I've run several speed tests today connected directly to the router with an ethernet cable & master socket and I'm still struggling to get more than 0.5Mb - usually we average 1.5Mb (Warmwell exchange)
I've tried replacing the router for a brand new netgear as the BT homehub kept losing the signal even at our old address but it's made no difference and over the last 48 hours it's become unbearable.
I've done the test using speedster.btcom, that also shows 0.5Mb.
There are no listed service issues in my area so what's going on?
Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
We don't have a traditional master socket here, the house is new, there's a big grey box on the outside of the property and the main master socket is mounted inside the house directy in front of it (if that makes sense), the master socket has no removable faceplate - it's one whole piece screwed to the wall.
Did the noise test, that came back fine - no noise.
Tried re-running the speedtester and so far it won't re-run, the earlier test came back at 0.5Mb.
I'm currently running with the Netgear router so I'll plug the BT one back in later and post the stats.
If you get an error on the BT Speedtester then just refresh the page and it should work. During peak times it may need to be refreshed more than once.
If that is ok to use your BT Home Hub, if not then to find the ADSL Statistics on a netgear it is http://192.168.0.1 and look for ADSL Status/ Statistics.
this is the result:
it seems to imply that 0.5 is normal and acceptable, which is bull quite frankly. We were getting in excess of 1.5Mb until this weekend.