landline dead 6 days

[nightowl13]

my landline is dead and has been for 6 days i complained and the next day received a text asking me to reply to 

say when best time to call i went to reply and fortunately had a warning it was a premium number and would 

incur charges so i never sent it i had another text today saying phone line sorted but its still dead 

bt always threaten with a possible charge for engineer on any fault reported now trying to scam 

its own customers with premium rate contact maybe this is saved for those of us who complain 

i thought our providers where to protect us from such scams thankfully 02 did 

tried to check the status of fault not working so i still have the only option reply to rip off text number 

how do they get away with this rubbish service 

[john46]

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@nightowl13 wrote:

my landline is dead and has been for 6 days i complained and the next day received a text asking me to reply to 

say when best time to call i went to reply and fortunately had a warning it was a premium number and would 

incur charges so i never sent it i had another text today saying phone line sorted but its still dead 

bt always threaten with a possible charge for engineer on any fault reported now trying to scam 

its own customers with premium rate contact maybe this is saved for those of us who complain 

i thought our providers where to protect us from such scams thankfully 02 did 

tried to check the status of fault not working so i still have the only option reply to rip off text number 

how do they get away with this rubbish service 

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BT do not use premium numbers you can check fault progress in your MY BT

[imjolly]

If you have checked that you have no dial tone at the test socket which is behind bottom half of master then phone 151 and report a phone fault