lost double data

[MatF]

Hello

I have a BT Mobile package with 5GB usage each month as part of my BT Halo and landline service. 

As I'm not currently in the UK due to Covid I havent been using my mobile since September last year and checking my bills i see that there's no mention of the double data that I was upgrdaed to when I renewed last year.

Is this normal and it doesnt show up on the bill, or have I just lost the 5GB bonus?

I've tried to find a way of asking online but go around in circles and can't call as not in UK or in a convenient time zone.

Any thoughts on how best to check thhis?

Thanks 

[Carlusha · Accepted solution]

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@MatFwrote:

Hello

I have a BT Mobile package with 5GB usage each month as part of my BT Halo and landline service. 

As I'm not currently in the UK due to Covid I havent been using my mobile since September last year and checking my bills i see that there's no mention of the double data that I was upgrdaed to when I renewed last year.

Is this normal and it doesnt show up on the bill, or have I just lost the 5GB bonus?

I've tried to find a way of asking online but go around in circles and can't call as not in UK or in a convenient time zone.

Any thoughts on how best to check thhis?

Thanks 

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Your double-data allowance should show in your MyBT under Mobile. Mine reports "BT Halo double data included".

[MatF]

Thank you very much!