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Expert
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Message 1 of 35

maximum data rate

hi guys have disconnections going on now every night,maximum data rate will drop then my router drops connection and starts up at a slower speed,but later on maximum data rate goes high again and it disconnects again and connects at higher rate but last nights drop did not connect back at maximum rate?

 

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Expert
1,648 Views
Message 2 of 35

Re: maximum data rate

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Expert
1,564 Views
Message 3 of 35

Re: maximum data rate

been on the phone to bt and usual stuff reset router etc.. which did nothing had another reset tonight so im asking if mods could get involved and have a look at whats going on please?Screenshot (2).png

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Highlighted
Expert
1,557 Views
Message 4 of 35

Re: maximum data rate

Screenshot (3).png

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Highlighted
Expert
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Message 5 of 35

Re: maximum data rate

come on mods get in touch please.

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Distinguished Sage
Distinguished Sage
1,477 Views
Message 6 of 35

Re: maximum data rate

The max data rate will vary depending on line conditions and other sources of interference.

 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

Is your connection rate within the acceptable range as shown here?

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

If it is, then there is nothing wrong.

 

The mods have no control over DLM, only Openreach can act if there is an actual line fault and the speed is outside of Range A on the availability chart, then a visit is needed before any reset can be done by Openreach.

 

 

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Expert
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Message 7 of 35

Re: maximum data rate

hi keith never had this problem until the last week i always got the max attainable rate,i have no noise on line

Screenshot (4).png

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Distinguished Sage
Distinguished Sage
1,435 Views
Message 8 of 35

Re: maximum data rate

your current connection speed is well within the 48/35mb band shown on speedchecker.  however if your connection is dropping out every day then you need to get an engineer visit to check your line  the mods won't be able to help as you are within extimated speeds and you can organise an engineer visit yourself

 

if engineer finds a fault then make sure he resets DLM before leaving



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Highlighted
Expert
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Message 9 of 35

Re: maximum data rate

what i cant understand is if i reset my router now it will connect up at the max attainable speed with a 3db noise margin but as soon as the evening comes it will reset again but at a lower than the max rate?

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Distinguished Sage
1,384 Views
Message 10 of 35

Re: maximum data rate

Sounds like your line cannot support the 3dB noise margin
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