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Message 1 of 5

minimum upload speed under stay fast guarantee.

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Your Stay Fast Guarantee

Your Stay Fast Guarantee is 19 Mbps. If your speed is below this, get in touch and we'll do our best to fix it.

is there a minimum upload speed under the fast guarantee ?

 

thanks peter 

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Message 2 of 5

Re: minimum upload speed under stay fast guarantee.

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Take a look at Five steps to improve slow BT Broadband speeds >

If you're not getting the expected Stay Fast Guarantee or minimum broadband speed, please contact us and we’ll do our best to fix it. If it stays that way, and we can’t improve it, you may be able to exit your contract without penalty.

If you have Ultrafast Fibre, please see What is BT's Stay Fast Guarantee for Ultrafast Fibre? 

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Message 3 of 5

Re: minimum upload speed under stay fast guarantee.

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sorry, i have just taken out my package.

my question is under the "stay fast guarantee" is there a minimum upload speed ? 

I can see the minimum download clearly advertised for my package as 19 mps, but i can not see the minimum upload speed. 

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Message 4 of 5

Re: minimum upload speed under stay fast guarantee.

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As far as I'm aware there is no guarantee of upload speed.

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Message 5 of 5

Re: minimum upload speed under stay fast guarantee.

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ok found it the ofcom Better Broadband Speed doc 

 

"the minimum speed (for download, this is the minimum guaranteed speed. Minimum
upload speed is derived in the same way as download, accounting for congestion, but is
not guaranteed, i.e. it does not give rise to a right to exit the contract under Principle
5);"

guess that answers my question.

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