Your Stay Fast Guarantee
Your Stay Fast Guarantee is 19 Mbps. If your speed is below this, get in touch and we'll do our best to fix it.
is there a minimum upload speed under the fast guarantee ?
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If you're not getting the expected Stay Fast Guarantee or minimum broadband speed, please contact us and we’ll do our best to fix it. If it stays that way, and we can’t improve it, you may be able to exit your contract without penalty.
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sorry, i have just taken out my package.
my question is under the "stay fast guarantee" is there a minimum upload speed ?
I can see the minimum download clearly advertised for my package as 19 mps, but i can not see the minimum upload speed.
ok found it the ofcom Better Broadband Speed doc
"the minimum speed (for download, this is the minimum guaranteed speed. Minimum
upload speed is derived in the same way as download, accounting for congestion, but is
not guaranteed, i.e. it does not give rise to a right to exit the contract under Principle
guess that answers my question.