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daveypaige
Beginner
708 Views
Message 1 of 16

month 13 costs

Hi
I noticed Broadband, unlimited infinity 1 and unlimited infinity 2 all went up by £2 and £2.50 per month. is this a price rise? will this impact existing customers?
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15 REPLIES 15
Webby
Distinguished Sage
696 Views
Message 2 of 16

Re: month 13 costs

Call billing and ask.
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daveypaige
Beginner
676 Views
Message 3 of 16

Re: month 13 costs

I assume no price rise otherwise would be more feedback

but crazy to put prices up again by up to £36
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
675 Views
Message 4 of 16

Re: month 13 costs

If you are at the end of a 12 month contract, then any special deals would have ended, so you will have to negotiate a new contract by calling 0800 800 030.

 

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daveypaige
Beginner
673 Views
Message 5 of 16

Re: month 13 costs

I'm looking as a new customer not existing. I wondered by its gone up by £2/2.50
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daveypaige
Beginner
671 Views
Message 6 of 16

Re: month 13 costs

I wanted to know as if I join BT they could put it up again which is the feedback I read on trustpilot
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
667 Views
Message 7 of 16

Re: month 13 costs

As you are talking about the new customer deals, then these offers vary from month to month, as do the voucher amounts.

 

This has no effect on existing customers.

 

If you enter into a contract with BT, then if they increase the price during the contract, then you can leave without penalty.

 

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daveypaige
Beginner
658 Views
Message 8 of 16

Re: month 13 costs

it's very confusing. no other providers seem to increase out of contract pricing so high
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
654 Views
Message 9 of 16

Re: month 13 costs

You are not seeing out of contract prices on the BT website, you are only seeing new customer prices, which as I said, vary from month to month. There will be special deals from time to time, like the Black Friday offers that were quite a bit cheaper.

 

You also have to take into account any variation in cashback of voucher offers.

 

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Sapph70
Beginner
644 Views
Message 10 of 16

Re: month 13 costs

As far as I can tell there does seem to be a slight increase in price.... if you look in the small print at BT's Infinity 1 (with unlimited weekend calls) pricing structure it's showing at £47.49 at month 13 (full price - no offers). I'm very near the end of my first 12 month contract and my 'upgrade deal' is £49.99, so why the extra £1.50 ? (BT's advertised full price is showing at £49.99 on their main page so you'd need to look further in their tariff guide where they have all of their call charges etc listed)

 

A few weeks ago I was offer a reduced deal to renew which appeared on my online account.  It was about £5 more than I'm paying now but it's been removed and has been replaced with the full price offer.  I didn't accept the reduced price because I'm not in my last 30 days until next weekend.... so why so early ?

 

But going back to the OP, I think he is right about the increase.  Can any BT mods clarify this without telling us to ring customer services ?

 

 

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