Plz Help :(

[murph]

I'm getting pages sticking when partially loaded from a number of connected devices and huge lag when I've tried games as well.  The only thing I've noticed is around 60% packet loss on the third hop from me 31.55.185.197 when the next hop also a similar BT ip 31.55.185.220 is fine.

If the device at this location was set to ignore pings I'd expect 100% loss and the same or at least a higher loss if it just takes too long to reply.

[Arkanis36]

Have you ever tried to call BT Support? It is terrible the worst i have ever had to deal with and i wont get started on how long it took me to get BT to deliver my equipment to the right address.

My first step was trying to report the issue over the phone but with the 30min wait times and the mumbai 1st line support team its like banging your head against a wall

[Arkanis36]

yea got the same exact issue but they just going to tell you its your pc or its a fault on your side

[Arkanis36]

really confused now,  just for a laugh and a test i connected my phone too bt wifi network and tetherd my phone to my pc disabled my lan connection and everything works 100% all my games browsing is quick,  connect back too my router and nothing works properly websites dontload games dont work.

I have swaped out the lan cables on both my pc and router and am connected directly too the router.  i have also replaced my lan card so the only thing i think it can be is my router???  Any other ideas cause as far as i can tell it must be the router

[john46]

have you got parental controls enabled check your my BT for that information

[Arkanis36]

I made sure it was turned off last week so yea its off

Just logged in now to double check anyways and yea its all off

[Arkanis36]

this is the tracert for the bt wifi

Tracing route to bbc.co.uk [212.58.246.78]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.42.129
2 4 ms 2 ms 2 ms 10.58.95.97
3 15 ms 15 ms 15 ms 10.0.0.1
4 19 ms 16 ms 15 ms 192.168.133.2
5 15 ms 15 ms 16 ms 192.168.71.204
6 16 ms 16 ms 15 ms 212.58.246.78
7 16 ms 17 ms 15 ms 217.39.0.2
8 18 ms 16 ms 17 ms 192.168.2.1
9 19 ms 16 ms 18 ms 217.41.219.192
10 17 ms 16 ms 16 ms 109.159.249.80
11 18 ms 17 ms 17 ms core3-te0-2-0-19.faraday.ukcore.bt.net [109.159.249.5]
12 17 ms 16 ms 17 ms peer2-et-1-1-0.telehouse.ukcore.bt.net [213.121.193.163]
13 16 ms 18 ms 16 ms 194.74.65.42
14 * * * Request timed out.
15 18 ms 18 ms 20 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
16 19 ms 19 ms 21 ms 132.185.255.165
17 18 ms 18 ms 17 ms 212.58.246.78

[Arkanis36]

Ok check this out this first image is my pc connected to the router and i am running eso online, look at how low the data usage is then compare it to the second image which is on the bt wifi....

router

wifi

[john46]

suggest you try deleting them from your MYBT

[Arkanis36]

How exactly do you delete them i have found a on/off switch but there is no option to delete or rather i am not seeing it?