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Contributor
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Message 11 of 59

Re: most of my online games not working

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Hey John

Ok changed my pc ip to static and changed my dns too Primary 8.8.8.8 and secondary 8.8.4.4, which has solved some of the issues i was having why?.....also when i changed the dns i now get a response on 3rd hop, if its set not to respond why do i get a response on a different dns ?
Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 3 ms 2 ms 9 ms BTHUB5 [192.168.1.254]
2 * * * Request timed out.
3 16 ms 12 ms 12 ms 31.55.185.181
4 14 ms 14 ms 13 ms 31.55.185.180
5 14 ms 13 ms 13 ms core2-hu0-9-0-0.colindale.ukcore.bt.net [195.99.127.140]
6 14 ms 13 ms 14 ms peer2-et-1-3-0.telehouse.ukcore.bt.net [195.99.127.23]
7 23 ms 20 ms 14 ms 194.74.65.42
8 * * * Request timed out.
9 * * * Request timed out.
10 26 ms 31 ms 27 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 22 ms 22 ms 23 ms 132.185.255.148
12 22 ms 26 ms 28 ms 212.58.244.22

 

Pinging 31.55.185.181 with 32 bytes of data:
Reply from 31.55.185.181: bytes=32 time=14ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=18ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=14ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60
Reply from 31.55.185.181: bytes=32 time=13ms TTL=60

Ping statistics for 31.55.185.181:
Packets: Sent = 18, Received = 18, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 18ms, Average = 13ms

 

Switch Back over to DHCP run the same tracert again and on hop 3 it drops twice and repsonds once

 

C:\Users\Justin>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms BTHUB5 [192.168.1.254]
2 * * * Request timed out.
3 * * 13 ms 31.55.185.181
4 14 ms 13 ms 13 ms 31.55.185.180
5 13 ms 13 ms 13 ms 195.99.127.140
6 14 ms 14 ms 14 ms 195.99.127.23
7 30 ms 13 ms 14 ms 194.74.65.42
8 * * * Request timed out.
9 * * * Request timed out.
10 14 ms 13 ms 14 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 14 ms 16 ms 14 ms 132.185.255.148
12 14 ms 14 ms 14 ms 212.58.244.22

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Message 12 of 59

Plz Help :(

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Hey again

 

 

Since Friday First my online games for most part have stopped working and as of yesterday some websites open some dont,  for instance i cant use google maps it just does not load or it loads really slow,  browsing in general is intermittent its slow then fast then slow same goes for streaming.  Strange thing is if i restart the router for 5 min after reboot everything works fine then it slowly starts to slow down again.  My wife pc is doing the exact same thing.

 

Also please note tested my pc at a firends house today and everything works 100% onhis connection (virgin)

 

When i run speeds test, pings tracerts everything seems to be ok but its not something is wrong and i cant seem to find out what it is.  Please take note of troubleshooting i have done.

 

Things i have done and tested

 

Reformatted and reinstalled my OS (Today Windows 10)

turned off anti virus aswell as windows firewall

connected the router directly too my pc via lan cable and disconnected any and all other devices, aswell as i turned off the wifi radio.

scanned for malware and virus's

replaced Network card

Updated all drivers

reset router to default factory settings

Set static IP on my pc and used google dns 8.8.8.8 and 8.8.4.4 (some improvment doing this)

Changed Lan cables

changed lan ports on the router

 

any other suggestion would be appreciated ? 🙂

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Distinguished Sage
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Message 13 of 59

Re: Plz Help :(

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Hi It would have been better if you had just continued with your original post as all the earlier details are there
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Contributor
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Message 14 of 59

Re: Plz Help :(

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tbh i was going to but i figured it would have just been ignored
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Distinguished Sage
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Message 15 of 59

Re: Plz Help :(

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bear in mind this is a customer help customer forum and up to each person to decide to post or not.  no point posting unless you think you can help



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Distinguished Sage
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Message 16 of 59

Re: Plz Help :(

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I have merged both posts to save any replies to your other thread being missed
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Contributor
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Message 17 of 59

Re: Plz Help :(

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Ok thanks 🙂

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Distinguished Sage
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Message 18 of 59

Re: Plz Help :(

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try another tracert to bbc.co.uk please
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Contributor
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Message 19 of 59

Re: Plz Help :(

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Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 2 ms 3 ms 1 ms BTHUB5 [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 13 ms 13 ms 13 ms 31.55.185.180
5 13 ms 13 ms 13 ms core1-hu0-10-0-0.colindale.ukcore.bt.net [195.99.127.130]
6 15 ms 13 ms 16 ms 62.172.103.13
7 13 ms 13 ms 13 ms 194.74.65.42
8 * * * Request timed out.
9 * * * Request timed out.
10 15 ms 13 ms 15 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 14 ms 14 ms 14 ms 132.185.255.148
12 14 ms 14 ms 13 ms 212.58.244.22

 

Is it possible that my router is causing the issue?  I am at a loss here its like iam not getting the throughput

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Distinguished Sage
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Message 20 of 59

Re: Plz Help :(

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there is nothing wrong with the trace route could you try the further diagnostic part of the speedtest again

http://speedtest.btwholesale.com/

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