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bexh82
Beginner
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Message 1 of 2

moved house; am I on a new or rolling contract?

Firstly, still can't get over how awful BT service is. Have had problems with BT vision from day one and help is nonexistent.  Anyway, we moved house and have had our bt vision, phone and bb switched over but no one seems to know whether or not we are on a new 12 month contract or a rolling one from the old contract?? We want to keep the bb and phone but we have moved to a new house and apparently they are not fitted with aerials so can't watch tv! Any ideas?

 

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
187 Views
Message 2 of 2

Re: moved house; am I on a new or rolling contract?

Fitting a TV aerial is your responsibility, so if you cancel BT Vision while still in contract, then you will have to pay cancellation charges.

 

As far as the contract is concerned.

If you would like to try Live Chat they should be able to help you.

 

If you got free installation, then that usually means that you have started a new contract.

 

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