Solved! Go to Solution.
Well "if it looks like the previous owners cut the line" and the engineer concurs then you will be charged even though you didn't do it - it occurred on the property now owned by you. If you have a bona fide engineer out then he will attempt to fix everything if he has the equipment.
Check your legal documents to see if there are any clauses that make the previous owner liable for any damage caused whilst the property was in their ownership.
They will install a new phone line to the pole and get the phone and broadband up and running that way for you.
As for the lack of arial, you need to address that one by getting yourself an arial fitter to come install one for you.
Thankyou BT - just thought Id put a follow up to this....The reason there was no line was that it was a new pole and obviously they only attached those premises that paid BT for line rental. So the engineer who came out expecting a breeze of a job actually ended up here for the best part of 3 hours! lol.
Completely new line, a HH5, everyones a happy teddy!