My partner and I both have btconnect email addresses and we've just become aware that someone is reading our emails other than us. If I send a message to him I will receive a "read receipt" on it even though he hasn't opened it (it says it's been read in Monrovia and Reykjavik ... ), and the same applies if he sends one to me. I've just gone in and changed my password and also my recovery information (ie the security question), but even after I'd done that he still recevied a read receipt for a message I hadn't opened. Anyone any ideas please??? To my knowledge my account is not being used to send spam messages out - no-one has notified me of this, anyway, so far!
there is a much larger thread here which search would have brought up http://community.bt.com/t5/Other-BB-Queries/BT-email-accounts-hacked/td-p/796762
Yes - it is much larger - 84 pages - and a lot of it consists of spats between posters in the discussion. Much of what I've had time to trawl through relates to Yahoo accounts (which ours aren't) and also to spam emails being sent out, which doesn't seem to be the case with ours - our messages are just being read, currently, I think. That's why I started a new thread.
Is your account a business account? If it is you should post on the business forum where you may find somebody who has had the same problem.
It doesn't sound like your account has been hacked to me more like some sort of error/ glitch with the routing of the emails. I would suggest that you contact BT email support and ask them to look into it.
The reason it is showing a read response form Monrivia, is because that is the default time zone for Office 365. This can be changed by logging into webmail and going to settings. There is an option in there to change the language and timezone. You can just change that back to London, Edinburgh, Dublin, Lisbon and the read receipts will show correctly.
Without apology - here is a paste of an earlier thread from me:
An increased number of incidents are being reported on the web regarding the continued hacking of BTYahoo accounts with payload outcomes that vary:
If users contact BT and correct the account access issues, they may believe that the problem has been resolved.
However if the additional modifications to the account email settings remain uncorrected, emails will be re-directed and simply notify the hijacker that amendments to the account have been attempted, giving them the opportunity to restore their counterfeit settings.
The hijackers achieve this by setting up similar email addresses to the original but instead of the address being in the familiar @btinternet.com domain it will not infrequently appear to be in the @live.com domain.
The hijacker will previously have established another stand-off email address and make that the sole point of contact for any new counterfeits they create, thus preventing the hacked account owner from pursuing missing emails via live.com.
Therefore it is imperative that users follow a rigid and vigorous regime with BT and Yahoo.
These attacks are sometimes delivered via links to fake sites, news items or to fake BT updates and when users click on links these fake sites invite them to provide BT passwords or can link into BT if other windows or tabs are open on BT’s web email.
However equal numbers of hacks appear to happen without user intervention and questions may still exist about hacking happening at BT/Yahoo server level. Only in July 2012 were reports made about the posting online of details of 450,000 user accounts and passwords allegedly stolen from a Yahoo server.
In short, these attacks are not unreasonably sophisticated with hackers having to pre-prepare their “catch all” email addresses before they make their attack and create and use the front line diversion addresses.
It may be the case that there is more than one tier of “catch-all” addresses in place before the attacks happen.
Jac-95 also wrote an excellent fix for this problem:
Ignore the flaming - take the steps outlined aboved.
Here is the Jac-95 link
As an aside why have other contributers failed to make the link and help this user.
It is not appropriate to flame the user because you believe he has threaded on the wrong forum.
The user is seeking help - so making the helpful link would be more appropriate.
Obviously you never read all my post or that of Aratark where we did give him information about his problem which he clearly stated in his own posts was not the same issues as you are trying to help him with!
With regard to the read receipts, which I missed on my first read, they are sent if the webmail is set to send a read receipt. If a mail client pulls the email down, the webmail then sends a read receipt, then the client would send one as well, if set to do so.
That is why it is showing as read prior to actually being read.