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Troywarren
Aspiring Contributor
2,170 Views
Message 1 of 38

need help with data base issue

hi hope someone can help me. the last year I have been trying to get my line moved to cab 9 around the corner from my house which is fibre enabled I have now finally managed this and had the routing changed but yet again they are saying I still.cant have fibre is there something I'm missing cause I'm beginning to give up all hope thanks everyone troy warren

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37 REPLIES 37
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 38

Re: need help with data base issue

can you enter your phone number and post results  http://dslchecker.bt.com/adsl/adslchecker.welcome



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Troywarren
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Message 3 of 38

Re: need help with data base issue

Thank you for quick response it won't let me attach an image so I will do my best to put all information on there my number is 01460 **edited by Mod** barrington ..... ADSL                DS LINE.  DS PRODUCTS        RATE.   RANGE  WBC ADSL 2+    Up to 1     -- ASDL MAX.         Up to 1.    -- WBC FIXED RATE.  2  FIXED RATE            2  The rest is blank apart from available date which every section says available really hope you can help thanks Troy warren 

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john46
Distinguished Sage
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Message 4 of 38

Re: need help with data base issue

no cabinet number shown
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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 38

Re: need help with data base issue

this explains about images  https://community.bt.com/t5/help/faqpage/faq-category-id/images#images



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Troywarren
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Message 6 of 38

Re: need help with data base issue

Hi

john its cab 9 off the ilminster exchange thanks troy

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john46
Distinguished Sage
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Message 7 of 38

Re: need help with data base issue

the cabinet information you posed shows no fibre available
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imjolly
Distinguished Sage
Distinguished Sage
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Message 8 of 38

Re: need help with data base issue

I posted link showing how to post image so can you now post the results in total from the dslchecker please   remember delete phone number



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Troywarren
Aspiring Contributor
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Message 9 of 38

Re: need help with data base issue

exchange info.2.png

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Troywarren
Aspiring Contributor
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Message 10 of 38

Re: need help with data base issue

sorry earlier I was trying on my phone and couldn't do it sorted now thanks troy

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