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siilver
Contributor
1,907 Views
Message 1 of 10

need to cancel new order of internet

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ordered bt infinity, but i really need to cancel it, got some bad news, how would i go about doing this 

install is 18th november

 

any help or number would be great thanks 

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hamish72
Recognised Expert
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Message 2 of 10

Re: need to cancel new order of internet

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As services are not covered by the distant selling regs and time is of the essence to avoid charges I would contact a forum mod dont expect by return response but its some times quicker than dealing direct

 

 

However I would still contact BT sales and try to cancel


forum.moderation.team@bt.com


Include a link to this topic account number and phone number

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Distinguished Sage
Distinguished Sage
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Message 3 of 10

Re: need to cancel new order of internet

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you could try uk sales on  08007830056



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siilver
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Message 4 of 10

Re: need to cancel new order of internet

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Will I be able to cancel
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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: need to cancel new order of internet

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you should be able to cancel provided it has not been installed.

 

as hamish72 said - time is of the essence - you need to cancel asap



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siilver
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Message 6 of 10

Re: need to cancel new order of internet

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well iv booked it for the 18th if nov, so it will be done with in the next 48hours
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siilver
Contributor
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Message 7 of 10

Re: need to cancel new order of internet

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i got an email last night saying it was cancelled, but to i got a phone call, saying it was still book and ready to go in
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hamish72
Recognised Expert
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Message 8 of 10

Re: need to cancel new order of internet

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Make sure you keep the mail just in case chances are it is cancelled but the right hand has not told the left

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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siilver
Contributor
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Message 9 of 10

Re: need to cancel new order of internet

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would they send a email saying my old internet is cancelled?

as im on total and was going for infinity
but i just noticed the email says

We’re writing to confirm that your order for BT Total Broadband has been cancelled.
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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: need to cancel new order of internet

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I would email the mods and get them to check and confirm that your infinity order has been cancelled

forum.moderation.team@bt.com



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