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licquorice
Distinguished Sage
Distinguished Sage
233 Views
Message 11 of 13

Re: neighbour access high speed via my property, i cannot..

Unfortunately the form is the only way to contact Openreach, it may take several submissions before eliciting a human response.

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chrisfsi
Aspiring Contributor
224 Views
Message 12 of 13

Re: neighbour access high speed via my property, i cannot..

Thanks, useful to know, will persist and escalate of they don;t answer...

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TelephoneBob
Expert
213 Views
Message 13 of 13

Re: neighbour access high speed via my property, i cannot..

It could've been that yours or your neighbours line was diverted at some point in the past.

Also it could be that extra capacity was added to the DP at some point and for whatever reason it was connected to a different PCP.
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