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michaeltaylor
Beginner
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Message 1 of 3

netprotect plus

trying to install netprotect plus on another laptop, but during installation a mcafee window pops up asking me to log into my account to continue. my bt login does not work and i do not recollect doing this when i first installed on another laptop. any ideas?

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2 REPLIES 2
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: netprotect plus

I wouldn't bother trying, McAfee has a very poor reputation. There are better free AVs out there.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: netprotect plus

My advice and that of others on the forum would be not to install BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.

 

If you do want to install it, it should be done through MyBT. Have you had McAfee previously installed on the laptop. If you have you need to remove it and use the McAfee removal tool after restarting your computer. See link.

 

http://service.mcafee.com/FAQDocument.aspx?id=TS101331

 

Once you have done that try re-installing BTNetprotect from MyBT.

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