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Happygoblin
Aspiring Contributor
4,586 Views
Message 1 of 4

new Account name/password wont work

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Got a new myBT account username and password with my new Smiley Mad account

Cut and paste it into the MyBT page to see whats happening and it asks me to check my details.

Havent mistyped a cut and paste, Dont have my nice new account Smiley Mad info !!

Anyone know the number I need to phone ?

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
4,585 Views
Message 2 of 4

Re: new Account name/password wont work

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Have you set up the myBt account. You will need to do this first before you can access myBT. See this link

 

https://www.bt.com/reg/consumer/displayPage.do?journeyType=consumer_online_registration&page=registr...

Happygoblin
Aspiring Contributor
4,571 Views
Message 3 of 4

Re: new Account name/password wont work

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Cheers gg30340.

 

Cant register until I get my nice new account number.

Spoke to live support and nice chaps having a letter sent with the account info

They apparently usually charge £4.50 for that, ( No wonder BT make HUGE profits ) but he's SAID its being sent for free.

Wont close thread yet will let everyone know what happens there.

 

Not having a good day with Bt  today Smiley Frustrated

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Happygoblin
Aspiring Contributor
4,536 Views
Message 4 of 4

Re: new Account name/password wont work

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Finally got that issue resolved. Man LOL

Now just need to sort out everything else.  Man Frustrated

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