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asiorro
Beginner
231 Views
Message 1 of 3

new customer cancellation etc.

Hi

I signed in for phone and broadband few days ago as new customer. Ive paid line rental saver on front (around 205quid) Unfortunately Ive to cancel it next day. So - two questions:

 

1. Will I receive refund - my upfront payment?

2. If I sign in again, will I still be a new customer?

 

Cheers.

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2 REPLIES 2
john46
Distinguished Sage
225 Views
Message 2 of 3

Re: new customer cancellation etc.


@asiorro wrote:

Hi

I signed in for phone and broadband few days ago as new customer. Ive paid line rental saver on front (around 205quid) Unfortunately Ive to cancel it next day. So - two questions:

 

1. Will I receive refund - my upfront payment?   NO  line saver is non refundable

2. If I sign in again, will I still be a new customer?  not sre on that

 

Cheers.


 

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asiorro
Beginner
218 Views
Message 3 of 3

Re: new customer cancellation etc.

I just phoned bt and guy from customer service told me that my line rental wil lbe refunded, because ive cancel with in14 days. When I phoned them to cancel guys never said that it will be not refunded. Simply I will never cancel to loose 200 quid 🙂

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