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cazpallant
Beginner
1,317 Views
Message 1 of 8

new home, line connected but no dial tone

Been with BT for about a year with no problems. Brought a new phone about 4months ago.
We moved house last week and BT connected our new line yesterday.
I have no dial tone but BT say the line is fine.
It can't be the phone as I used it before we moved.
Any suggestions?
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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
1,316 Views
Message 2 of 8

Re: new home, line connected but no dial tone

Have you checked to see if phone works from test socket to eliminate any problems with internal wiring?


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cazpallant
Beginner
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Message 3 of 8

Re: new home, line connected but no dial tone

Yes I have done that on the socket in the hallway and it works fine.
But I need the phone and router connected to the lounge socket.
What could be the problem and will I get charged to fix it?
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helpfulguy
Aspiring Contributor
1,291 Views
Message 4 of 8

Re: new home, line connected but no dial tone

an engineer would need to come and sort it.there may not be anything else you could do.
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rhyds
Expert
1,284 Views
Message 5 of 8

Re: new home, line connected but no dial tone


@cazpallant wrote:
Yes I have done that on the socket in the hallway and it works fine.
But I need the phone and router connected to the lounge socket.
What could be the problem and will I get charged to fix it?

 

It sounds like the lounge socket isn't connected up. BT Can do it, but they'll charge £130 or so. An electrician/handyman would probably do an equally good job for much less.

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cazpallant
Beginner
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Message 6 of 8

Re: new home, line connected but no dial tone

But the broadband works from the lounge socket. Its very strange, I would have thought that if the phone won't work then neither will the broadband.
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gg30340
Distinguished Sage
Distinguished Sage
1,274 Views
Message 7 of 8

Re: new home, line connected but no dial tone

Have you tried replacing the micro filter?

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Keith_Beddoe
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Distinguished Sage
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Message 8 of 8

Re: new home, line connected but no dial tone


@cazpallant wrote:
But the broadband works from the lounge socket. Its very strange, I would have thought that if the phone won't work then neither will the broadband.

It sound like a bad installation, as your broadband would not normally work from an extension socked, one the new faceplate has been fitted.

This picture shows how it should be connected.

http://forumhelp.dyndns.info/infinity/infinity_wiring2.jpg

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