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mikelotus
Newbie
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Message 1 of 2

new to BT broad band

Hi there i'm new to BT broadband and am having problems setting up my e mail account.

I've set up my BT account and when i go to set up the email it won't recognise my user name or password, because i can't log it to verify it.

I can't now log into my bt account either.

I'm not impressed with BT so far as you can't get any technical help !!!

what do i do now.

 

Cheers

 

Mike

 

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1 REPLY 1
Distinguished Sage
Distinguished Sage
143 Views
Message 2 of 2

Re: new to BT broad band

Your email address will be the one given to you by BT when you first set up your account. It will have been sent to you by post in amongst all the other bumf they sent you or it may have been sent to an email address that you gave BT when ordering Infinity. It will be something like xxxxx@btinternet.com

 

See this link for setting up email

 

http://bt.custhelp.com/app/answers/detail/a_id/9962

 

You need to register for MyBT, see this link

 

https://www.bt.com/reg/consumer/displayPage.do;JSESSIONID_oschA=mL0zS04DZ7TnLpnlmQFZRPPdnKnppRBdkm3F...

 

Once you have set it up you can change the log on and password by going into your profile. You can make this anything you want, it does not need to be the same as your email address and password.

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