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jamesbrocki
Aspiring Contributor
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Message 1 of 4

no dailing tone

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my phone went down today altho my internet is fine there is no dailing tone went on to fault section on web site wen t they said they would check my line after few moments the phone gave a ping sound ,but still no dailing tone,i even phoned the help line the did the same but still no dailing tone ,but once again broadband is fine help plz

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: no dailing tone

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Please follow this guide http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353

 

Once you are sure that there is no fault on your own phone or internal wiring. Then report the problem here.

 

https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults

 

There can be a disconnection on your line, and the broadband may still work.

 

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jamesbrocki
Aspiring Contributor
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Message 3 of 4

No dialling tone

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All I can say is thank u bt for ur quick repose,after running a few checks the problem was solved,the wife failed to tell my that the grandson was playing around the phone socket lol ,in future I will the sockets when he comes to the house lol lol,but big thank u to bt for the quick response in checking my line,dont really know why people complain, about customer service from bt

I have  problems sorted out quickly and always had a good response from bt thanks again bt for help

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: No dialling tone

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This is actually only a Customer To Customer forum, not BT.

 

I am pleased that you have your problem sorted with my assistance.

 

 

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