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Beginner
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Message 1 of 4

no dial tone

Hi, I'm getting increasingly frustrated with not being contacted about repairing my phone line. I lost the phone connection on the 10th December and reported to BT. They failed to show up on three seperate appointments they gave me and also failed to contact me to explain why. When I contact them at the call centre I get repeated appologies about 'high work stack' in other areas but no date when they will repair my line. How long is acceptable to wait? any help would be appreciated as I live in a rural area with no mobile signal either!

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3 REPLIES 3
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: no dial tone

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

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Moderator
Moderator
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Message 3 of 4

Re: no dial tone

Hi ash24537399,

 

Welcome to the forum and thanks for posting.  I'm really sorry about the delay getting your line fixed, if you need any help please send me over your details using the contact the mods link that you can find by clicking on my username.

 

Thanks


Neil

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Beginner
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Message 4 of 4

Re: no dial tone

Thank you Keith
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