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Aspiring Contributor
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Message 1 of 12

no response from affiliates@bt.com

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I have been having similar problems to the rest of the people on this topic thread. I received the pre paid mastercard months ago, but not the promised cashback cheque as outlined on an offer from moneysavingexpert.com. Having rung BT a number of times and still not got the issue resolved, I emailed affiliates@bt.com with the full details on 18th November but no response. Can anyone help please?

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11 REPLIES 11
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Moderator
Moderator
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Message 2 of 12

Re: no response from affiliates@bt.com

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Hi @pabloevans,

 

Welcome to the community forum. I've moved your post to start your own thread.

 

I'm sorry you haven't received your cashback cheque. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Beginner
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Message 3 of 12

Re: no response from affiliates@bt.com

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I'm having a similar problem.  I have emailed affiliates@bt.com twice and have had no response.  This was following a submission for a claim for a reward cheque in August.  I'm really hoping that someone here can help.

 

Thanks

Katy

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Moderator
Moderator
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Message 4 of 12

Re: no response from affiliates@bt.com

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Hi @pabloevans,

 

I've picked up your email. I tried calling this evening, sorry I missed you. I'll get the cashback cheque looked into and I'll be in touch as soon as I have any updates for you.

 

Cheers

 

David

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Aspiring Contributor
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Message 5 of 12

Re: no response from affiliates@bt.com

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Hi @DavidM

 

Sorry I missed your call on Sunday. Thanks for taking up my case and looking into it. I look forward to hearing from you once you have an update. 

 

Kind Regards

 

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Aspiring Contributor
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Message 6 of 12

Re: no response from affiliates@bt.com

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Hi @DavidM

Is there any update on my enquiry?

Thanks

 

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Moderator
Moderator
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Message 7 of 12

Re: no response from affiliates@bt.com

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@pabloevans I've let @DavidM know you've posted.

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Moderator
Moderator
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Message 8 of 12

Re: no response from affiliates@bt.com

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Hi @pabloevans,

 

Sorry for the delay in getting back to you. I'm still chasing this for you but as soon as I get any updates I'll be in touch.

 

Cheers

 

David

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Moderator
Moderator
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Message 9 of 12

Re: no response from affiliates@bt.com

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Hi @pabloevans,

 

I tried calling this morning, sorry I missed you. Good news!! I've had confirmation that the welcome cheque will be sent. Can you let me know when you receive it?

 

Cheers

 

David

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Aspiring Contributor
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Message 10 of 12

Re: no response from affiliates@bt.com

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Hi David
Sorry I missed you call again.
That is really great news. Thank you very much for championing my cause on this one it very much appreciated.
Kind Regards