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Message 1 of 2

not activated on my sky box but yet can watch online and on the app

hi i wonder if there could be some help on this head scratcher

today i signed up for bt sport i dont have any other bt product nor do i plan on it jus want the sport for espn and the champions league so i knew its goin to expensive being a sky customer
still waiting for activation 2 hous down the line was greeted with this message

We're sorry, your order has not progressed as expected We are aware of the problem and a specialist team is working on it. We will be in contact as soon as we have further news.

but yet i can still watch through the app or online for which i dont want to watch it through

so why can i watch it through the app and online but yet you cant activate it on my sky box

any help will be great thanks

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Message 2 of 2

Re: not activated on my sky box but yet can watch online and on the app

@danthemanv1 Sorry about that, it sounds like the app part of the order has completed and the Sky part hasn't. If you still need assistance getting this sorted I would recommend that you contact our order team and allow them the chance to put things right.


I will drop you a private message now which will include the link to our order team whereby you can online chat with them. This order team is based in the UK and will own your complaint until everything is sorted out.

Should you have any further problems after speaking with this team please let us know.



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