We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
That probably means running new cables through the ducts in your area (or along the poles, as applicable). That could be from the local cabinet, or to it, depending where the lack of cable is. Assume it will be a few weeks.