Try these instructions from fellow CL @gg30340
Ipad/iPhone set up:- Delete any previous email set up and re-start your phone/iPad. Do not let the phone set up automatically. Use the manusl set up.
Go to your iPhone home screen and tap Settings.
Scroll down to Mail, Contacts, Calendars.
Tap Add Account.
Scroll down and tap Other.
Tap Add Mail Account.
Put the name you want people to see when they get mail from you in the Name field.
Enter your username in the Address field. For example, firstname.lastname@btinternet.com
Enter your password in the Password field.
In the Description field enter the name you want to use to identify the account.
Tap Next. If you get an error message at this point, tap OK.
Make sure that IMAP is selected at the top of the screen.
In the Incoming Mail Server section, change the Host Name to mail.btinternet.com
Now enter 993 in the Server port and set SSL to on.
Then scroll down to the Outgoing Mail Server section and change the Host Name to mail.btinternet.com
Now enter 465 in the Server port and set SSL to on.
Make sure the correct username and password are entered.
Tap Save.
Your settings will now be verified and you'll then see your Account screen. If this doesn’t happen automatically tap your account to access your email.
To set up an account on Outlook use the manual set up, not the wizard and use the following settings:
Your Name
Email address: Full btinternet email address
Account type: IMAP or (POP)
Incoming server: mail.btinternet.com
Outgoing server: mail.btinternet.com
Logon information:
User name: prefix only of email address
Password: Email password
Tick remember password
Do not tick Require password auth (SPA)
Click Button More settings
Tick box my out going server requires authentication
Tick box use same as incoming
Do not tick log onto incoming server
Advanced Button
Incoming server 993 or (POP 995) Tick requires SSL
Outgoing server 465 Use following type encryption SSL
