ok is there a problem

[suzoooooo]

sync speed droped to 37mbps from 55mbps in 24hrs nothing changed cables fitted by open reach 3 feb 18feb and 25 feb

is there a problem

thought id do a test using master socket 2 photos of each

[RobbieMac]

Hi suzoooooo,

How are things with your broadband now?  Have you seen an increase in your connection speed?

I've gave your post a "bump" in the right direction so others should be along shortly to offer further advice.

All the best,

Robbie

[bartman1967]

Looking at the amount of times the HH5 has been restarted it looks like DLM has kicked in thinking there is a fault, best to leave it on (Don't reset or power down) for two weeks to see if the speed picks up, hopefully it will, if not then you will have to get in touch with BT as this is a customer to customer based forum (with added mod help).

These HomeHub 5's are giving  lot of grief from what I can see 

[suzoooooo]

think i found out the problem well my partner did he touched the rj11 cable and the router light started flashing orange and then back to blue openreach are coming out tomorrow i asked bt tec to put a note on the job asking them to get up the dp pole as there as been a few issues with the pole outside my home before and most of the time bt contractors have been there and a problem starts like cutting a few peoples phones off,,,,,,

[suzoooooo]

hi Robbie

them screen shot of sync speeds the 2 high ones are using the best socket the other 2 which are showing the low sync is when i pluged the rj11 into the master sock but im thinking there low due to the fact a rj11 cable was wired into the master socket still

[suzoooooo]

  https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-2/m-p/1179934#M129321

[suzoooooo]

just updating

3rd feb goses live with bt rj11 made no test done sync 55mbps dowload 34mbps

14th feb reports fault openreach need to be sent

18th feb open reach replace master socket to the mk2 type sync 55mbps

25th feb open reach out synce speed 48mbps max according to openreach and bt

4th march openreach out again line test replaces master socket sync speed checked 26mbps ip rofile reset sync speed back to 55mbps bbtester test no red bars on test 

[suzoooooo]

after 35 days my hh5 not resync for 1day 8hrs

qst im asking here is my upload speed rubbish

[suzoooooo]

---

@suzoooooo wrote:

after 35 days my hh5 not resync for 1day 8hrs

qst im asking here is my upload speed rubbish

---

 

so ip profile dropped again 20days after after a ip reset was done so il leave it for 10day and see if it drops anymore

other issue i would like to know the upload load speed never gone above 10mbps im sure this could get better but bt says it within limit

and could someone please explain

on bth5 the stats

data rate ,,,,,,,, showing 50mbps

max dater rate,,,,,,,,,,,,showing on hub at 62mbps