Iam in a dilemma here,
I have bt infinity 1 fibre,
Iam having speed issues and i just found out why.
Bt never upgraded my service line type back from when i had adsl.
So techniclly bt have mis sold me infinity fibre and have been fobbing us off.
Iam at a loss as of what to do
What leads you to that conclusion?
If you have a Homehub 5 can you post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
The engineer told me and as did the customer complaints team.
There is to be an internal investigation
If you read the original post.
Iam on an adsl line profile still and not a bt infinity line profile.
No you're not, you're on Infinity. Post the stats from your hub as requested.
Then the engineer from openreach and the complaints handling team are not telling the truth ?