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hatter08
Aspiring Contributor
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Message 1 of 2

ordering bt sport online problem

hi, hopefully someone can help me... I am unable to order bt sport online even though I am a full bt phone/unlimited broadband/vision subscriber!
when I enter my account number and phone number it says that I do not have the correct subscription to recieve bt sports (I know I need to pay £10 for a viewing card for my black vision+ box), although I know that I should be able to recieve it for free.
Upon looking into mybt and my account my bills show the phone/bb/vision payments, but under the my tv tab, there is no wording confirming that I have bt vision, unlike the phone and bb headers, which say which services I pay for!
could this be the reason that the online process will not enable me to order?
I have been with bt for a few years and too be honest have had lots of problems so this isn't surprising, although once again it is very frustrating!
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: ordering bt sport online problem

You have already posted on this thread, and I have alerted a moderator.

http://community.bt.com/t5/BT-Vision/moderator-please-help-me-regarding-my-BT-vision-account/m-p/952...

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