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jez97
Beginner
421 Views
Message 1 of 2

overcharged cant get refund

I was charged £ 166.87 cancellation charges in error, I can only speak to people in India and after a month of promises several hours on the phone and numerous e mails I still dont have my money let alone any compensation how do I contact someone with authority to sort this out
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1 REPLY 1
Keith_Beddoe
Distinguished Sage
Distinguished Sage
411 Views
Message 2 of 2

Re: overcharged cant get refund

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

They can be contacted using this link BT Care Team

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

 

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