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althehat7
Beginner
383 Views
Message 1 of 5

pages not loading

hi there   around july/august time ,ihad problems with my connectin with pages not loading,  to cut a long story short in the end it was rectified as a problem at the server end,and a new line was put in..  eversince brilliant good fast connection no problems.......    untill  i succumbed to infinity salemanship as it wasnt going to cost anymore   so i had infinity installed last friday the 2 days ive had it ive been getting for periods what i experienced in the summer. pages not loading.  all lights blue and modem lights ok  and all troubleshooting says all ok..  friday things not loading for 4hours,  saturday all ok  sunday just been out for2hours.on now but this is exactly the repetiition what happened in summer  could the engineers have installed me onto my old line to the server by mistake  ido wish id  never signed up to infinity  if this is going to persist  i took a while to diagnosr before..    any help would be appreciated guys       thankyou..

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4 REPLIES 4
cameron1590
Aspiring Expert
370 Views
Message 2 of 5

Re: pages not loading

Hi Pal, Not sure what server you are referring to as infinity uses a dslam located in the green cab by your house. Anyway I suggest you contact the mods as they will get this sorted for you. Regards, Cameron Link to the mods https://bt.custhelp.com/app/contact_email/c/4951
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ryant704
Guru
365 Views
Message 3 of 5

Re: pages not loading


@cameron1590 wrote:
Hi Pal, Not sure what server you are referring to as infinity uses a dslam located in the green cab by your house. Anyway I suggest you contact the mods as they will get this sorted for you. Regards, Cameron Link to the mods https://bt.custhelp.com/app/contact_email/c/4951

Infinity uses MSAN.

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ray_dorset
Distinguished Guru
358 Views
Message 4 of 5

Re: pages not loading


@ryant704 wrote:

@cameron1590 wrote:
Hi Pal, Not sure what server you are referring to as infinity uses a dslam located in the green cab by your house. Anyway I suggest you contact the mods as they will get this sorted for you. Regards, Cameron Link to the mods https://bt.custhelp.com/app/contact_email/c/4951

Infinity uses MSAN.


Do you think that is different?

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If not, I'll try again 🙂
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ryant704
Guru
355 Views
Message 5 of 5

Re: pages not loading


@ray_dorset wrote:

@ryant704 wrote:

@cameron1590 wrote:
Hi Pal, Not sure what server you are referring to as infinity uses a dslam located in the green cab by your house. Anyway I suggest you contact the mods as they will get this sorted for you. Regards, Cameron Link to the mods https://bt.custhelp.com/app/contact_email/c/4951

Infinity uses MSAN.


Do you think that is different?


Depends on how you wish to compare it, but as a simple answer for Broadband No.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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