password change due to bt mail migration

[pottyperson]

It's confusing. I just can't help believing that BT's email services are all shook up right now.

[Andy_N]

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@polish wrote:

When I go into BT.Com and then click on the email logo next to My BT it takes me into as below so am still on Bt Yahoo

BT ID or Email address Password

Forgotten password?

Keep me logged in Check this box to stay logged in to your BT email on this computer

By logging in I agree that cookies may be set on my browser. Learn more

Back Email security Help

Log in to BT Yahoo Mail

If you receive a message asking you to change your password, it's important you do so.

Find out more at www.bt.com/secure

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I don't think that page actually confirms which service you're on. However the following link I supplied before does :-

http://diagnostics.bt.com/login/?workflow=EmailChecker

[polish]

HI Andy

Yes it looks as if still on BT Yahoo, came up with the following!  is there any way you can find out if migration is taking place again?

Your BT Email service

You are currently on the BT Yahoo Mail service

[polish]

Don't be cruel  .... we can't go on like this with suspicious minds!!

[SeanD]

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@polish wrote:

HI Andy

Yes it looks as if still on BT Yahoo, came up with the following!  is there any way you can find out if migration is taking place again?

Your BT Email service

You are currently on the BT Yahoo Mail service

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Hi @polish

Sorry for the delay in posting on your thread, I am playing catchup.  Sorry for the information you have received via your online chat, I am afraid the adviser who handled your chat is mistaken.  Migrations to BT Mail are on hold and this status has not changed.  At the moment I have no information as to when migration will start again.

Cheers

Sean

[polish]

Hi Andy

thanks for that info, however spoke with someone yesterday on the phone from the broadband team who informed me that the migration to BT mail is taking place but could not tell me exactly when I will be migrated! but says it is definitely back on, maybe you could check with the broadband team!?

[licquorice]

Wouldn't it be nice if bt told a consistent story. If instead of all the secrecy concerning the migration bt were open and honest about why the migration was halted in the first place and when (indeed if) it is to re commence, customers would be a lot happier.

[polish]

Hi Sean sorry the reply message was meant for you not Andy!

Thanks for that info, however spoke with someone yesterday on the phone from the broadband team who informed me that the migration to BT mail is taking place but could not tell me exactly when I will be migrated! but says it is definitely back on, maybe you could check with the broadband team!?

[polish]

Hi Licorice Yes I agree but the team were quite adamant the migration was happening.

[Andy_N]

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@SeanD wrote:

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@polish wrote:

HI Andy

Yes it looks as if still on BT Yahoo, came up with the following!  is there any way you can find out if migration is taking place again?

Your BT Email service

You are currently on the BT Yahoo Mail service

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Hi @polish

Sorry for the delay in posting on your thread, I am playing catchup.  Sorry for the information you have received via your online chat, I am afraid the adviser who handled your chat is mistaken.  Migrations to BT Mail are on hold and this status has not changed.  At the moment I have no information as to when migration will start again.

Cheers

Sean

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Hi Sean.

Judging by the responses being given by the support team which oppose what you're saying, which is correct ?

It's shocking that it's not the same.

Do you actually inform the management of online chat that their people are giving the wrong information ?

The situation is simply not good enough, and the details need to be made clear - and everyone should be singing from the same song sheet. How do they get their information to say migration is still happening ? How do you get your information to say that it's not ?