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pottyperson
Distinguished Guru
Distinguished Guru
1,064 Views
Message 21 of 44

Re: password change due to bt mail migration

It's confusing. I just can't help believing that BT's email services are all shook up right now.

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Andy_N
Distinguished Guru
1,040 Views
Message 22 of 44

Re: password change due to bt mail migration


@polish wrote:

When I go into BT.Com and then click on the email logo next to My BT it takes me into as below so am still on Bt Yahoo

 

BT ID or Email address Password

Forgotten password?

 

Keep me logged in Check this box to stay logged in to your BT email on this computer

By logging in I agree that cookies may be set on my browser. Learn more

Log in to BT Yahoo Mail

 

If you receive a message asking you to change your password, it's important you do so.

Find out more at www.bt.com/secure

 


I don't think that page actually confirms which service you're on. However the following link I supplied before does :-

 

http://diagnostics.bt.com/login/?workflow=EmailChecker

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polish
Aspiring Expert
1,037 Views
Message 23 of 44

Re: password change due to bt mail migration

HI Andy

 

Yes it looks as if still on BT Yahoo, came up with the following!  is there any way you can find out if migration is taking place again?

 

Your BT Email service

You are currently on the BT Yahoo Mail service

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polish
Aspiring Expert
1,035 Views
Message 24 of 44

Re: password change due to bt mail migration

Don't be cruel  .... we can't go on like this with suspicious minds!!

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SeanD
Community Manager
Community Manager
984 Views
Message 25 of 44

Re: password change due to bt mail migration


@polish wrote:

HI Andy

 

Yes it looks as if still on BT Yahoo, came up with the following!  is there any way you can find out if migration is taking place again?

 

Your BT Email service

You are currently on the BT Yahoo Mail service


Hi @polish

 

Sorry for the delay in posting on your thread, I am playing catchup.  Sorry for the information you have received via your online chat, I am afraid the adviser who handled your chat is mistaken.  Migrations to BT Mail are on hold and this status has not changed.  At the moment I have no information as to when migration will start again.

 

Cheers

Sean

0 Ratings
polish
Aspiring Expert
975 Views
Message 26 of 44

Re: password change due to bt mail migration

Hi Andy

 

thanks for that info, however spoke with someone yesterday on the phone from the broadband team who informed me that the migration to BT mail is taking place but could not tell me exactly when I will be migrated! but says it is definitely back on, maybe you could check with the broadband team!?

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licquorice
Distinguished Sage
Distinguished Sage
963 Views
Message 27 of 44

Re: password change due to bt mail migration

Wouldn't it be nice if bt told a consistent story. If instead of all the secrecy concerning the migration bt were open and honest about why the migration was halted in the first place and when (indeed if) it is to re commence, customers would be a lot happier.
polish
Aspiring Expert
953 Views
Message 28 of 44

Re: password change due to bt mail migration

Hi Sean sorry the reply message was meant for you not Andy!

 

Thanks for that info, however spoke with someone yesterday on the phone from the broadband team who informed me that the migration to BT mail is taking place but could not tell me exactly when I will be migrated! but says it is definitely back on, maybe you could check with the broadband team!?

0 Ratings
polish
Aspiring Expert
954 Views
Message 29 of 44

Re: password change due to bt mail migration

Hi Licorice Yes I agree but the team were quite adamant the migration was happening.

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Andy_N
Distinguished Guru
946 Views
Message 30 of 44

Re: password change due to bt mail migration


@SeanD wrote:

@polish wrote:

HI Andy

 

Yes it looks as if still on BT Yahoo, came up with the following!  is there any way you can find out if migration is taking place again?

 

Your BT Email service

You are currently on the BT Yahoo Mail service


Hi @polish

 

Sorry for the delay in posting on your thread, I am playing catchup.  Sorry for the information you have received via your online chat, I am afraid the adviser who handled your chat is mistaken.  Migrations to BT Mail are on hold and this status has not changed.  At the moment I have no information as to when migration will start again.

 

Cheers

Sean


Hi Sean.

 

Judging by the responses being given by the support team which oppose what you're saying, which is correct ?

 

It's shocking that it's not the same.

 

Do you actually inform the management of online chat that their people are giving the wrong information ?

 

The situation is simply not good enough, and the details need to be made clear - and everyone should be singing from the same song sheet. How do they get their information to say migration is still happening ? How do you get your information to say that it's not ?