BT are still insisting that line is ok and that we can't have engineer out til 23rd July. unbelievable!!!
Am trying to speak to openreach for help
Feel I am making progress as I phoned openreach and have a reference number for fault - time will tell
openreach now going to send engineer to assess fault and make loose wires safe - but no promise of actually fixing the fault
Well no progress as expected
Openreach have secured the wires, but don't seem to think its necessary to actually fix the problem
BT have agreed our case is a welfare case but we are told there is a huge queue for welfare cases
I am very tempted to go to press but I don't want any burglars knowing that my mum is without an alarm
what if she falls though and can't phone for help?
Yes I have, but I have just done so again, not that I think it will do any good
I give up - I can't spend any more time speaking to staff in India who just keep apologising to me and saying an appointment has been made for monday - when I point out to them its next monday they have nothing to say
think I will go out tomorrow and buy the cable myself and fix it myself
Due to a friend having contacts in high places fault got fixed on 17th thank goodness
thank you for all advice offered