Hi fenix & bugfinder,
I am sorry that you have had problems getting this sorted out. Noise on your line can be a tricky one. The fault is not always present and its hard for the engineers to fix it if the noise is not present when they attend, but I'll be happy to give you a both a hand with this.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
I've submitted the form though I don't hold out much hope.
I've tried the noisy recordings but nobody seems interested.
since posting here the problem has now got worse
because the broadband line keeps dropping regularly( noisy line) the actual d/l speeds have collapsed. The broadband is syncing lower and lower and the IP Profile never has a chance to recover.
At the moment for instance my sync rate is 928kbps ( normal is around 1200-1300) and the d'l rate is .29mb