I have been with bt for just over a month now . My bt account online is saying I haven't made any calls and is showing a new number, this number isn't working .my old number is working but I have no caller id etc.
Bt recently sent out an engineer to see what was going wrong and he reckoned we were still connected to Sky! The bt call centre said we weren't connected to Sky and everything would by working by Sunday 1st. This hasn't happened and I am loathe to contact the poor foreign call centre again. I did ask them to let me keep the new number instead of changing over as originally planned but there has been no sign of anything actually working correctly. When I log in to my old sky account it says their service was cancelled on January 25th ! So it appears I am making and receiving calls on a line that doesn't exist.
My broadband is fine(although when the bt engineer switched the line over to the new number the broadband disappeared, so we got him to change the line back hoping a call to bt would solve the
I moved to bt because the price was similar to Sky but the broadband a lot quicker and the bt router has been great compared to sky's poor offering but this phone line issue is starting to grate....
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
If you have filled out a "contact the mods" form like this, with the community name at the top, then they normally respond within 3-5 working days. Keep a not of your enquiry number.
Thanks . I thought I read 48 hrs. I guess I read wrong....
The normal BT "contact us" form specifies 48 hours, but that form is different, and does not ask for your community name, or the thread url.