cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Daymo
Aspiring Contributor
606 Views
Message 1 of 16

phone number limbo

Go to solution

Hi , 

I have been with bt for just over a month now . My bt account online is saying I haven't made any calls and is showing a new number, this number isn't working .my old number is working but I have no caller id etc.

Bt recently sent out an engineer to see what was going wrong and he reckoned we were still connected to Sky! The bt call centre said we weren't connected to Sky and everything would by working by Sunday 1st. This hasn't happened and I am loathe to contact the poor foreign call centre again. I did ask them to let me keep the new number instead of changing over as originally planned but there has been no sign of anything actually working correctly. When I log in to my old sky account it says their service was cancelled on January 25th ! So it appears I am making and receiving calls on a line that doesn't exist.

My broadband is fine(although when the bt engineer switched the line over to the new number the broadband disappeared, so we got him  to change the line back hoping a call to bt would solve the

problem)

I moved to bt because the price was similar to Sky but the broadband a lot quicker and the bt router has been great compared to sky's poor offering but this phone line issue is starting to grate....

 

0 Ratings
15 REPLIES 15
Keith_Beddoe
Distinguished Sage
Distinguished Sage
604 Views
Message 2 of 16

Re: phone number limbo

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

0 Ratings
PaddyB
Moderator
Moderator
600 Views
Message 3 of 16

Re: phone number limbo

Go to solution

Hi Daymo,

 

Welcome to the community forum. I'll be able to take a look at the details of your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

0 Ratings
Daymo
Aspiring Contributor
582 Views
Message 4 of 16

Re: phone number limbo

Go to solution
Hi , I have now contacted you via the contact us link . Thanks
0 Ratings
iniltous
Guru
567 Views
Message 5 of 16

Re: phone number limbo

Go to solution
Try dialing 17070 , if the automated voice response is along the lines of I'm Zoe, what can I do , you are connected to Sky LLU MPF network, it will also read out the line number, if you get something like 'this line is defined as *******, BT line test services you are connect to BT or a company than sells BT Wholesale access
0 Ratings
Daymo
Aspiring Contributor
550 Views
Message 6 of 16

Re: phone number limbo

Go to solution
Will try that when I get home. I haven't had any reply sing submitting the form or any reply from submitting a not received Sainsbury voucher form. So much for response in 48 hrs.
0 Ratings
Daymo
Aspiring Contributor
548 Views
Message 7 of 16

Re: phone number limbo

Go to solution
*since submitting
0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage
546 Views
Message 8 of 16

Re: phone number limbo

Go to solution

If you have filled out a "contact the mods" form like this, with the community name at the top, then they normally respond within 3-5 working days. Keep a not of your enquiry number.

 

 

Image2.jpg

0 Ratings
Daymo
Aspiring Contributor
543 Views
Message 9 of 16

Re: phone number limbo

Go to solution
Thanks . I thought I read 48 hrs. I guess I read wrong....
0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage
540 Views
Message 10 of 16

Re: phone number limbo

Go to solution

@Daymo wrote:
Thanks . I thought I read 48 hrs. I guess I read wrong....

The normal BT "contact us" form specifies 48 hours, but that form is different, and does not ask for your community name, or the thread url.

 

0 Ratings