phone problem

[Keith_Beddoe]

Try 1470 17070 as your number may be withheld.

[jac_95]

OK. Please follow the steps below:

1) Check your line by using BT Line Fault Checker <click to open>

2) If you have master sockets look like the one on the left in the picture below then follow step 4

3) If your master socket looks like the one on the right then carefully unscrew the bottom half and attach your phone to the test socket inside.

Then ring 17070 and choose option 1 (ring back). If the automated system ring you back in test socket then could be an internal wiring fault. If it still doesn't work then could be a fault in BT's network somewhere. Please go to bottom of post to see how to report  fault.

4) If your master socket looks like the one on the left then?

4a) Do you have anything that looks like this? (picture below) IF not continue to 4b

4b) If you have a master socket with no horizontal groove and you don't have a box outside like the picture above then, Unplug everything from your line. This includes telephones, faxes, broadband equipment, satelite TV boxes, house alarms and adapters.

Now test a phone, you know works, in the main master socket in your home. Ring 17070 and select option 1 called ring back. If it rings you back then it could be faulty equipment inside your home that was preventing the phone from ringing. If it still doesn't work then could be a fault in BT's network somewhere. Please go to bottom of post to see how to report  fault.

Does it still not work?

Do you have any extension phone sockets?

How to report a telephone fault

call 0800 800 151

[gen11]

I did this calls have been divert to my mobile and this rings but not the other phones.

"keith"

[Keith_Beddoe]

You must have requested a free divert while the fault is investigated.

All you can do is check the progress of the fault here

Fault reports and progress

[gen11]

I think the person I spoke to offered to divert my calls, is this a common problem? how can they check the faulty without entering the building? and if they find the problem within the building will I be charged to replace the unit?

"Keith"

[Keith_Beddoe]

Follow the instructions here

Fixing phone faults

And look at what has been posted by jac_95 in this thread.

[gen11]

No fault found on line, I have looked at the above post I have the old type box on the left. I have also checked my phone, new phone plugged in and still doesn't work.

"Keith"

[Keith_Beddoe]

Then there is nothing else you can do, apart from wait for BT to arrange repair with Openreach if needed.

[gen11]

Thank you all for your help, hopefully BT will sort the problem soon.

[gen11]

Engineer coming today hopefully problem will be sorted and I wont have to pay.