OK. Please follow the steps below:
1) Check your line by using BT Line Fault Checker <click to open>
2) If you have master sockets look like the one on the left in the picture below then follow step 4
3) If your master socket looks like the one on the right then carefully unscrew the bottom half and attach your phone to the test socket inside.
Then ring 17070 and choose option 1 (ring back). If the automated system ring you back in test socket then could be an internal wiring fault. If it still doesn't work then could be a fault in BT's network somewhere. Please go to bottom of post to see how to report fault.
4) If your master socket looks like the one on the left then?
4a) Do you have anything that looks like this? (picture below) IF not continue to 4b
4b) If you have a master socket with no horizontal groove and you don't have a box outside like the picture above then, Unplug everything from your line. This includes telephones, faxes, broadband equipment, satelite TV boxes, house alarms and adapters.
Now test a phone, you know works, in the main master socket in your home. Ring 17070 and select option 1 called ring back. If it rings you back then it could be faulty equipment inside your home that was preventing the phone from ringing. If it still doesn't work then could be a fault in BT's network somewhere. Please go to bottom of post to see how to report fault.
Does it still not work?
Do you have any extension phone sockets?
How to report a telephone fault
call 0800 800 151
I think the person I spoke to offered to divert my calls, is this a common problem? how can they check the faulty without entering the building? and if they find the problem within the building will I be charged to replace the unit?
No fault found on line, I have looked at the above post I have the old type box on the left. I have also checked my phone, new phone plugged in and still doesn't work.