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Beginner
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Message 1 of 7

photo uploads

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         Hi since my last B/T update i have been unable to upload my photo"s to e.mails. Any suggestions?

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: photo uploads

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When you say your last B/T update, what update do you mean. Is it the BT Homehub update, BT Netprotect update or BT Helpdesk update or some other update? 

 

In order to help we need to know which update you are refering to.

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Beginner
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Message 3 of 7

Re: photo uploads

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It was changes to my mailbox. Not sure what category that comes under.
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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: photo uploads

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I take it you mean from when your BTYahoo webmail upgraded to the new webmail?

 

Are you using webmail or an email client such as Outlook or Windows Live Mai?

 

What happens when you try to attach a photo?

 

Can you attach documents or is there a general problem with all attachments?

 

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Beginner
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Message 5 of 7

Re: photo uploads

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I use BT yahoo. I have only tried photos. It seems to be trying as the little circle keeps going round and it puts a square where the photo should go but nothing happens.
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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: photo uploads

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There have been other reports of problems with attachments to BTYahoo mail. 

 

The first thing I would try is a factory reset of your Homehub by pressing a pin into the red recess button on the rear for about 20 secs. Once this has been done and the hub restarts try attaching a photo.

 

If this doesn't work then report back and we can try some of the other fixes.

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Beginner
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Message 7 of 7

Re: photo uploads

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Ok will try that thanks.
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