We signed upto Infinity2 at the invitation of BT ...ie their saleman phoned us. I specifically asked 'would our ping be lower via fibre than our exsisting copper broadband? He said yes.
Therefore, given our ping is currently higher than our previous Copper conection BT have sold us product not as described via the phone and unable to preform as described for the duration of our contract (18 months) in breach of the distance selling rules (now Consumer Contract Regulations 2014 which is in addition to the Sale of Goods Act).
As I've said in the post I've added to the G.INP post the number of people wanting to replace their type A with a type B is no doubt reletively quite small and so therefore is the cost as only customers asking for a swop get one ....and would be far out weighed by the kudos for good customer service BT would get in return!
BT becoming associated with good customer service ...remarkable!
Well, BT did agree to send out a new HH5 ..but couldn't guarantee it would be a type B.
Needless to say it arrived, yesterday, and it was a ....type A.
Do BT not opporate basic stock controls in their Depots???
It is going to be returned along with a request that another... type B ....be sent by return.
Watch this space!
Well I've got thruogh to the good folks in Newcastle.
Surprise No1: It was claimed that until I spoke to them they had not heard of this issue.
I'll just leave that there!
Anyway, the young lady was helpful enough and she and her manager went off to OpenReach to find out more and to see if they could get authorisation for my request for a HH5 B.
Surprise No2: she rang back, this morning, as promised.
OpenReach acknowledge the issue but that because they are currently working on a 'fix' it is not possible to authorise the specific mailing of a HH5 B.
We now know that...
1. BT can ...IF THEY SO CHOOSE... send out type B's.
If anyone from BT tells you they can't ...they're talking BS.
2. BT are currently REFUSING to do so.... that is supply their customers with equipemnet that works.
Question: is it actually possible, without ripping open a HH5 A to physically change the chip-set ...to get the type A to work with G.INP???
Your best bet would be to get a seperate modem - a lot of users have reported this to to be more line stable than the HH5 built in modem anyway - the modem you want is the HG612 3B which is available for a modest fee (about £20) from many online auction sites that these forums won't let me name, you could also then do an online search to get new 'firmaware' for the modem (kitz.co.uk) that would provide ypu with more advanced features and statistics that for some reason BT don't want you to access. (or buy an 'unlocked' version of this modem if you dont want to DIY).
Your existing HH5 then just becomes a slave attached to the modem.
Some people here will tell you that BT (or rather OpenReach) will not offer you any support on this set up - this is a lie ... and for my 2nd (boost) engineers visit I left an Unlocked Modem in place and we poured over the log files to try and work out what was going wrong and more importantly 'when'.
I await censorship again...