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Beginner
1,485 Views
Message 1 of 7

players disappeared/no BT sport after software update

Hi everyone ... hope someone can help.

 

My youview box updated automatically but since then I can no longer access some of the players such as BBC iplayer and ITV player.

 

When I look at settings, it appears the players and apps are up to date.

 

At the same time, I can no longer view BT sport! The channel is just out of focus.

 

Also, when watching ANY channel now, the screen goes blank for a few seconds. And my remote control is SO slow now, too.

 

All of the above occurred following the update.

 

Please can someone shed some light on this.

 

Many thanks 

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6 REPLIES 6
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Distinguished Sage
Distinguished Sage
1,482 Views
Message 2 of 7

Re: players disappeared/no BT sport after software update

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Beginner
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Message 3 of 7

Re: players disappeared/no BT sport after software update

Hi Keith, thanks for swift response.

 

I have tried resetting box etc, all to no avail.

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Beginner
1,394 Views
Message 4 of 7

Re: players disappeared/no BT sport after software update

After much discussion with a BT engineer over the phone last night, I did a factory reset (as opposed to just pressing a reset button which I had been doing).

 

My missing players (BBC and ITV) are now back and appear to be working, while BT Sports has also returned and the picture is fine.

 

HOWEVER, I now have problems with at least two other channels (I haven't checked all of them!) ... I'm getting the YVM302 error message (for signal strength) for 126 and 127, both of which are kids' channels. I never had this problem before my BT box updated.

 

Can anyone help?

 

 

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Aspiring Contributor
1,332 Views
Message 5 of 7

Re: players disappeared/no BT sport after software update

How do you do a factory reset, please?

 

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Expert
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Message 6 of 7

Re: players disappeared/no BT sport after software update

People already posted in the other thread you posted on
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Aspiring Contributor
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Message 7 of 7

Re: players disappeared/no BT sport after software update

Found it in Settings - has resolved the problem

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