Can you elaborate with more details about the problem so that forum members can see what the problem is and if there is anything that can be suggested to help.
I think you will find it's a Sony issue not BT. Looks like it's been a problem for some years. Do a search for 'playstation verification emails’
Google says "About 16,900,000 results".
just bought a new ps4 and to connect to the playstation store/network my BT internet email address has to be verified by Sony.they keep sending emails to my address but none are arriving.Sony say they are working with BT to solve the problem but thats all you ever hear,would like to know when it is going to get sorted.
Have you checked the spam folder?
Have you considered using another email account such a gmail if there is a problem with Sony sending to BT.
The problem is Sony. I dont receive emails from Sony no matter what email address I have registered with them.
Its as though there is something wrong with my PSN id that prevents emails being sent. Emails work fine with my other PSN account.
I moved you onto this thread as it would appear to be the same problem and there are responses that may be of use.