poor evening speed

[greydog]

sorry to hear that Mike - my HH5 switched me to a different server overnight (i am assuming that's what the IP address is when I connect), and then again at 9am this morning, since then my speed has been steady at 73mb all night, not a single blip at all - i therefore have two questions

1: is it possible for BT to switch you onto a specific server?

2: could it be something as simple as that to sort out the speed drop issue - switching servers?

i am mystified - how long it will stay okay is anyone's guess - don't know if this can help you with yours Mike - maybe someone on here would know?

[AlecTR]

Where did you get a new ip which is for BT customers? Did it just reconnect to a new server after restarting?

[mikegrath]

Just done a quick test now 1.5 maps
From 7th this morning to 1.5mbps
Is just painful.
Glad to hear you're getting the correct speed now greydog , a bit of luck and mine will increase soon.

[greydog]

AlecTR - overnight on tuesday (between midnight and 6am) my HH5 must have disconnected and reconnected, and then exactly at 9am on wednesday morning it did it again while i was sat here working (which is why i noticed it) - i am not a techi so don't know why connecting to a different IP (server?) makes any difference or if they are chosen randomly when the hub tries to connect - it might just be fluke, in which case i'll keep posting - i just assumed that perhaps someone at BT had done something and actually switched me over to another server, but i don't know

[mikegrath]

So now is 9.05 am and I'm getting 1.5mbps
Good grief.

[greydog]

morning mike - horrible that these type of things tend to take over your life isn't it! - just wondered if you could get onto BT and insist that they escalate the issue to a UK based team - as i understand it there are teams of troubleshooters at BT who swoop in when problems are bad - someone on the forums might know how to go about doing that - it is obvious that India can only handle basic/simple issues ("Switch it off and switch it on again"), but someone in the UK might be able to resolve it quickly

on the moderators - are they people who work for BT? tech people or just general bods keeping an eye on forums and their content? just wondered how much pull/power/authority they have to get persistantly bad problems solved

[frandunn]

Another Barrow-in-Furness customer with the same problem - 68 now, 6 after 6pm.

Logged a fault, they'll call back to test after 6pm tonight.  Know of at least two other people locally with the same problem.

[mikegrath]

Greydog, I think the moderators here work for BT in fairness they have tried to fix my situation but the latest is I've just got to be patient.
Frandunn is that 68 people in Barrow that have the same issue? If we should get them all to post on here.

[AlecTR]

think he means 68 mb/s download during day and 6 at night.

[mikegrath]

Ah I see lol